The data only matters if it reaches someone with power to change it. Here are two pre-written, sourced messages — to the regulator and to your MLA — ready in one click.
86.1%
on-time (FY2026)
system-wide; major routes were 80.8%
1,432
cancellations in FY2026
down from 2,809 in FY2025
+3.2%
fares, every year
through 2028
The case, in their own numbers. Each letter below uses the latest annual results. Source: BC Ferries Fiscal 2026 MD&A.
1. The regulator — BC Ferries Commissioner
The Commissioner oversees BC Ferries’ fares and service contract and invites public input on the system. This opens a pre-written email to info@bcferrycommission.ca citing the data — review it, add your name and route, and send.
To the BC Ferries Commissioner,
I am writing to share public input on the reliability and affordability of BC's coastal ferry system.
BC Ferries' fiscal 2026 results show welcome system-wide improvement: on-time performance reached 86.1% and cancellations fell from 2,809 to 1,432. But the headline average hides a persistent gap: major routes were only 80.8% on time, while the latest full route-level dataset (FY2026) shows Heriot Bay – Whaletown (Cortes) cancelled roughly 7% of sailings.
Over the same period, fares are rising 3.2% per year through 2028 under the approved price cap.
The improvement should be recognized, but it should also be made durable and felt on the routes people actually depend on. I ask the Commissioner to publish route-level service standards, weigh major-route punctuality against fare increases, and strengthen transparent performance reporting.
These figures and a growing public record of specific operator-caused disruptions are documented at ferrywatch.ca.
[Your name]
[Your community / the route you depend on]
2. Your MLA
Ferry-dependent ridings are organized and vocal — your MLA can raise this in the Legislature. Find yours, then send them this.
Dear [your MLA],
As your constituent and a BC Ferries user, I'm asking you to press for real accountability on ferry reliability.
BC Ferries' fiscal 2026 results improved system-wide: 86.1% on time and 1,432 cancellations, down from 2,809. But major routes were still only 80.8% on time, while fares are rising 3.2% per year through 2028.
For ferry-dependent communities this isn't an inconvenience — it's missed work, missed medical appointments, and missed connections. I'd like to know what you will do to hold BC Ferries and its regulator accountable for service reliability, not just fares.
A public record of the failures is at ferrywatch.ca.
Sincerely,
[Your name]
[Your address, so they know you're a constituent]
Mail: PO Box 9274 Stn Prov Govt, Victoria, BC V8W 9J6
Phone: 250-952-0112
Note: for an individual unresolved refund, the Commissioner runs a formal appeal process after you’ve gone through BC Ferries’ own complaint process (start with the claim tool). The letters above are systemic input on reliability and fares, which the Commissioner explicitly invites.