Build your claim

For your sailing on Horseshoe Bay → Departure Bay. We don’t have this one documented, so tell us what happened below. Fill in your details — we’ll generate a policy-grounded claim you can send in minutes. Nothing is stored; this runs in your browser.

What happened

Describe the delay and, if you know it, the cause

This was within BC Ferries’ control (mechanical, crew, or scheduling — not weather)

Compensation only applies to delays within BC Ferries’ control. If you’re not sure, leave it unchecked — the claim will simply ask them to review the cause.

Your trip

Time you bought your ticket

Sailing you were aiming for

Time you actually boarded

Hours delayed (number in words)

I was travelling by vehicle

I had a reservation (leave unchecked if you were drive-up standby)

Expenses & impact (optional)

I have itemized receipts and want to claim expenses

What you spent on

Total (if claiming)

Anything this delay made you miss? (optional, strengthens the complaint)

BC Ferries only reimburses expenses with itemized receipts. No receipts? Leave the box unchecked — you can still claim a travel credit, and the missed-appointment note above still goes on record.

You

Full name

Phone

Street address

City / Province

Postal code