Build your service-disruption request

For the Spirit of Vancouver Island generator failure on Late March 2026 (Route 1 (SWB–TSA)). Fill in your details — we’ll generate a policy-grounded claim you can send in minutes. Your personal details and letter stay in this browser tab and are never sent to FerryWatch. Read the privacy note.

Your trip

Travel date

Route

Route number (optional)

Time you bought your ticket

Sailing you were aiming for

Time you actually boarded

Hours delayed

I was travelling by vehicle

I had a reservation (leave unchecked if you were drive-up standby)

My sailing was cancelled

I did not reach my final booked or ticketed destination that operational day

These answers determine what the official policy supports. A cancellation alone does not automatically mean every rider receives a refund, voucher, or expense reimbursement.

Expenses & impact (optional)

I have itemized receipts and want to claim expenses

What you spent on

Total (if claiming)

Anything this delay made you miss? (optional, strengthens the complaint)

Itemized receipts are required. BC Ferries says reimbursement also requires a disruption within its control that prevented you from reaching your final booked or ticketed destination that operational day. Otherwise the letter asks for review only.

What this letter can request: A formal review and response without promising compensation.

You

Full name

Phone

Street address

City / Province

Postal code